At JYK Cakes, we want all our customers to be happy with their purchases – if you change your mind about your purchase and wish to return it, we have a 15 day return policy. Items must be in it's original packaging, unopened seals and unused (at our discretion).
Items mailed back to us will be at the expense of the purchaser and must be received back within 15 days of purchase. A 20% restocking charge will apply. JYK Cakes will accept only products in their original packaging, unopened seals and unused (at our discretion). Products sent to us that are not in acceptable condition will not be refunded and it will be your responsibility to have it shipped back to you in goo condition. If the item is not from our Exclusions list. Allow 7-10 business days for us to process a credit to your account.
Note depending upon the credit card company, your credit may not show on your account until the following billing cycle.
Ensure to ship all return packages with adequate insurance for the value of the contents. If items are damaged or packages get lost in the mail during return, JYK Cakes will not assume responsibility. You (the customer) are responsible for return shipping charges. Ensure to enclose a copy of the sales receipt issued by JYK Cakes with your returned merchandise.
Properly package all products to be returned in a strong shipping box sealed with clear packing tape and ship to us. Mail to: JYK Cakes Returns - warehouse in Barrie, ON. Canada
Any issues with orders received in the mail must be registered with us within 5 days after delivery, after this time
The following items CANNOT be returned for refund or exchange:
Final Sale Items
Luster dusts, Diamond dusts, Disco dusts and petal dusts All dusting Powders, ALL food colour product & Airbrush colours product, Gumpaste Flowers, ALL Edible products, food pens, fondant, Gumpaste, pre-made sugar ornamentation, Lorann flavourings & Oils, cake boards, cake dummies, seasonal items. Sales/Discounted/Clearance Items Gift Cards.
The quickest and easiest way to return a product that was purchased online is to contact JYK Cakes with your order number & the reason for your return and someone will get back to you with the details for return. Alternatively you can call reach the order department via email firstname.lastname@example.org If you received damaged or incorrect items, please send along pictures of the damaged items as well as the damaged shipping boxes to email@example.com Someone from out Orders Department will contact you and provide you with a Return ID #. Your Return ID # must be clearly marked on the outside of the box when returning item or items for refund or exchange.
NOTE: Our Returns Department cannot process returns without a Return ID #.
Unfortunately we cannot accept returns 15 days after a Return ID # number has been issued.
Wrong item received
If you received an item in error, please email us at firstname.lastname@example.org within 5 days of receiving your package and we will correct our error. PLEASE do not ship the item back before receiving a Return ID #.
JYK Cakes package all orders with great care. However, sometimes damages occurs due to circumstances beyond our control. We advise that customers notify us promptly in order to serve you better. If you do receive a damaged/defective item, we will replace the damaged/defective item(s) at no additional charge or refund your money upon receipt of the damaged/defective item(s).
If you received damaged items: Please save the original shipping box! It needs to be inspected by the carrier for insurance claim. Claims cannot be made for damaged goods if the box(S) are discarded. Please send an email to email@example.com to report damaged goods within 2 days of receipt of product. A Returned ID # will be given to you and Canada Post or UPS will pick up your package within 3-7 business days. A refund will be issued to you on your credit card when we receive the damaged goods providing all conditions of our return policy are met or we can ship out a replacement item.
Orders refuse by customer
Any order sent to a customer that is refused will be charged the shipping costs plus a restocking fee of 20%.
Wrong shipping address
It is the responsibility of the customer to ensure that all address and contact information is correct prior to completing their order. Incorrect addresses and or contact information can lead to processing and shipping delay and possible surcharges.
If your order is returned to us due to an incorrect address given by you (the customer) at the time of ordering, we will re-ship the order at your own expense. If you (the customer) choose not to have the order re-shipped, you will be charged a 20% restocking fee plus the original shipping charges.