Return & Refund Policy
Our return policy is valid for 15 days.
If it’s more than 15 days after purchase, unfortunately we cannot offer you a refund or an exchange of the purchased item for another item. Your item must be unused and in the same condition in which you received it, with the original packaging perfectly intact. To complete the return, we require a receipt or proof of purchase. The method of refund will be the same form of payment used by the customer.
Any item not in its original condition, damaged or returned more than 15 days after delivery will not be refunded.
Shipping costs are not subject to refund
NOTE: Our Returns Department cannot process returns without a Return ID #.
Unfortunately, we cannot accept returns 15 days after a Return ID # number has been issued.
Customers are responsible for paying for shipping costs for returning their order(s). Shipping costs are non-refundable. If you are approved for a refund, the cost of shipping will be deducted from your refund. Your refund will be processed, and will automatically be applied to your credit card or original method of payment in 3-5 business days depending on your financial institution.
Wrong item received
If you received an item in error, please email us at email@example.com within 5 days of receiving your package and we will correct our error. PLEASE do not ship the item back before receiving a Return ID #.
JYK Cakes Supplies package all orders with great care. However, sometimes damages occur due to circumstances beyond our control. We advise that customers notify us promptly in order to serve you better. If you do receive a damaged/defective item, we will replace the damaged/defective item(s) at no additional charge or refund your money upon receipt of the damaged/defective item(s).
If you received damaged items: Please save the original shipping box! It needs to be inspected by the carrier for insurance claim. Claims cannot be made for damaged goods if the box(S) are discarded. Please send an email to firstname.lastname@example.org to report damaged goods within 2 days of receipt of product. A Returned ID # will be given to you and Canada Post or UPS will pick up your package within 3-7 business days. A refund will be issued to you on your credit card when we receive the damaged goods providing all conditions of our return policy are met or we can ship out a replacement item.
Final Sale Items
Luster dusts, Diamond dusts, Disco dusts and petal dusts All dusting Powders, ALL food colour product & Airbrush colours product, Gumpaste Flowers, ALL Edible products, Edible Printing, Food Fens, Fondant, Gumpaste, Pre-made sugar ornamentation, Lorann flavourings & Oils, cake boards, cake dummies, silicone molds, seasonal items. Sales/Discounted/Clearance Items, Gift Cards.
The quickest and easiest way to return a product that was purchased online is to contact JYK Cakes with your order number & the reason for your return and someone will get back to you with the details for return. Alternatively, you can call reach the order department via email email@example.com If you received damaged or incorrect items, please send along pictures of the damaged items as well as the damaged shipping boxes to firstname.lastname@example.org Someone from out Orders Department will contact you and provide you with a Return ID #. Your Return ID # must be clearly marked on the outside of the box when returning item or items for refund or exchange.
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